Privacy Policy
Orange Chemist respects your privacy and is committed to handling personal information responsibly.
Who is responsible for your information?
This website and the related ordering services are operated by Orange Chemist & Druggist, trading as Orange Chemist & Druggist.
Information we may collect
- Name and contact details
- Delivery and billing address
- Order, invoice and payment information
- Prescription and medicine-related information
- Communications through telephone, WhatsApp or the website
- Website usage, cookie and device information, where applicable
How we may use information
We may use personal information to:
- Process, verify and deliver orders
- Verify prescriptions and dispense medicines
- Provide order updates and customer support
- Maintain legally required pharmacy and transaction records
- Prevent misuse, fraud or security incidents
- Operate, secure and improve our services
- Send promotional communications where the customer has provided valid consent or where otherwise permitted by law
Consent and accuracy
Where processing is based on consent, customers may withdraw that consent through the contact details below. Customers should provide accurate information and should share another person’s personal information or prescription only when authorised to do so.
Sharing of information
Information may be shared, where reasonably necessary and subject to appropriate safeguards, with authorised employees, licensed pharmacists, delivery partners, payment providers, website or technology service providers, professional advisers, and government or regulatory authorities. Orange Chemist does not sell customers’ personal information.
Retention and security
Personal information will be retained only for as long as reasonably necessary for the stated purpose or as required by applicable law. Reasonable administrative, organisational and technical safeguards will be used to protect it. However, no internet-based system can be guaranteed to be completely secure.
Customer rights and choices
Subject to applicable law, customers may contact Orange Chemist to request access to or correction of their personal information, withdraw consent, raise a grievance, or opt out of promotional communications. Certain pharmacy, prescription, invoice or transaction records may need to be retained despite such a request where required by law.